• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!

‎12-02-2017 08:11 AM

HP Recommended
Product: HP Pavilion Desktop 550-003np
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with my windows Documents/Images/Musics/Videos folders, yesterday i did an update that windows warned me to do which name was something like "Atualization of Windows 10, version 1709", andi turned off the pc, today i just turned it on and i checked if everything was alright, and i saw that my Documents/Images/Musics/Videos folders were missing ALL OF THEM, and in the Documents folder it has 2 folders named as "hp.applications.package.appdata" and "hp.system.package.metadata", it has nothing inside them but also in my Hard Drive it shows the amount that I have free as i had before the update.

I really don't know what to do...

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.