• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!

‎12-02-2017 06:32 PM

HP Recommended

Hi, I have the Hp sprocket which I got last Christmas. It worked perfectly fine then, and still worked over the summer, however now I am trying to print and it is not working. I looked at other help comments, I tried resetting it, I made sure it was connected through bluetooth, and nothing is helping. I tried to update the firmware, but even that will not work. It just says "Sending firmware upgrade to sprocket printer" then it never finishes and nothing happens. When I try to print, it is connected and everything is fine, but as it says "sending to sprocket printer", nothing happens even though the white light flashes. Also, it will say its printing in the que section but t doesn;t print. I have paper in the sprocket, the que is empty, but nothing will print. Please help. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.