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‎12-07-2017 11:40 PM

HP Recommended
Product: HP Spectre x360 Convertible 13-ae0xx
Operating System: Microsoft Windows 10 (64-bit)

I have a newly released HP Spectre x360 with an i7-8550U CPU and Thunderbolt 3. The documentation for my specific model (13-ae052nr) as well as the Thunderbolt 3 support indicate that DisplayPort Alternate Mode should be supported.

 

I've tried several different USB-C to DisplayPort adapters and none of them are correctly recognized:

  Cable Matters USB-C to DisplayPort 4K 60Hz Adapter

  USB-C (Thunderbolt 3) to DisplayPort 4K@60Hz Adapter, Benfei USB Type C to DisplayPort/Dp Male to Fe...

  UPTab USB-C (Type-C) to DisplayPort++ Active Adapter

 

When viewing them in Device Manager they show up as "Billboard Interface" devices and/or "Unknown USB device (Port Reset Failed)".

 

The devices are plugged directly into the Thunderbolt 3 ports on the laptop. I've got the latest drivers according to HP Support Assistant (I've  manually verified Thunderbolt/Display drivers are the latest) and I've also got a fully updated version of Windows 10. I've tried uninstalling the USB devices and rediscovering them. I've tried restarting the machine with them plugged in.

 

Any ideas or suggestion on why these adapters are not working/being recognized by the system and what can be done to resolve this?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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