Notebook Operating System and Recovery

System reports that "Your PC needs to be repaired".    I ran the System Extensive Test multiple times.  All tests PASSED, multiple times.

Then  I opened a case   ($63 -- to no avail ).  The support person determined  I needed to do a recovery.  They sent a USB recovery stick.  Folling the instructions that came with the USB the recovery failed.  I've retried this multiple times with the same failure.   At this point I'm stuck.

Hopefully someone can decipher the log file  (Thank you)......

[11:42:57.62][ChkError.cmd] **************************************************
[11:42:57.65][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[11:42:57.69][ChkError.cmd] --------------------------------------------------
[11:42:57.70][ChkError.cmd] Check SW Error...
[11:42:57.73][ChkError.cmd] --------------------------------------------------
[11:42:57.75][ChkError.cmd]
[11:42:57.78][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[11:42:57.83][ChkError.cmd]
[11:42:57.98][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[11:42:58.12][ChkError.cmd]
[11:42:58.26][ChkError.cmd] Check 2nd parameter [BBVClean]
[11:42:58.41][ChkError.cmd]
[11:42:58.53][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG]
[11:42:58.56][ChkError.cmd] --------------------------------------------------
[11:42:58.58][ChkError.cmd] Checking : Memory Dump
[11:42:58.61][ChkError.cmd] Could not find memory dump...
[11:42:58.64][ChkError.cmd]
[11:42:58.80][ChkError.cmd] [DumpFile]
[11:42:58.81][ChkError.cmd] Result=PASSED
[11:42:58.84][ChkError.cmd] --------------------------------------------------
[11:42:58.87][ChkError.cmd] Checking : Apps' log
[11:42:58.91][ChkError.cmd]
[11:43:05.33][ChkError.cmd] [AppsLog]
[11:43:05.42][ChkError.cmd] Result=PASSED
[11:43:05.55][ChkError.cmd] --------------------------------------------------
[11:43:05.66][ChkError.cmd] Checking : Yellow-Bang
[11:43:05.77][ChkError.cmd]
[11:43:05.91][ChkError.cmd] Run [PINChkT.exe /dev /s]
[11:43:09.66][ChkError.cmd]
[11:43:09.77][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : BCM43142A0
PNPDeviceID : USB\VID_0A5C&PID_216D\441CA8ACBDAE
Code : [28]

[11:43:09.90][ChkError.cmd]
[11:43:10.01][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[11:43:10.18][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[11:43:10.27][ChkError.cmd] There was some FAILED device...
[11:43:10.38][ChkError.cmd] or, there was not target file...
[11:43:10.47][ChkError.cmd] Result=FAILED
[11:43:10.58][ChkError.cmd]
[11:43:10.71][ChkError.cmd] --------------------------------------------------
[11:43:10.82][ChkError.cmd] Checking : Timeout in INSTALL.log
[11:43:10.93][ChkError.cmd]
[11:43:11.32][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[11:43:12.84][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[11:43:13.53][ChkError.cmd] There is NO timeout in install.log file.
[11:43:13.62][ChkError.cmd]
[11:43:13.73][ChkError.cmd] [TIMEOUT]
[11:43:13.84][ChkError.cmd] Result=PASSED
[11:43:13.96][ChkError.cmd] --------------------------------------------------
[11:43:14.06][ChkError.cmd] Checking : WinSAT
[11:43:14.17][ChkError.cmd]
[11:43:14.29][ChkError.cmd] [WinSAT]
[11:43:14.39][ChkError.cmd] Result=PASSED
[11:43:14.53][ChkError.cmd] --------------------------------------------------
[11:43:14.62][ChkError.cmd] Checking : FAILURE.flg
[11:43:15.01][CheckFailureFlags.cmd] **************************************************
[11:43:15.03][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[11:43:15.06][CheckFailureFlags.cmd] --------------------------------------------------
[11:43:15.09][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean]
[11:43:15.12][CheckFailureFlags.cmd] --------------------------------------------------
[11:43:24.98][CheckFailureFlags.cmd]
[11:43:24.99][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[11:43:25.03][CheckFailureFlags.cmd]
Volume in drive C is Windows
Volume Serial Number is C42F-C112

Directory of c:\system.sav

12/20/2017 11:44 AM <DIR> 2ndCap
12/20/2017 11:32 AM <DIR> bbv
08/20/2017 08:22 PM 2,823 BDL50TPRABAR204EN
12/20/2017 11:42 AM 46 ChkError.cmd.FAILURE.flg
08/10/2017 10:13 AM 22,867 CNB16WW3C2T604.ini
08/20/2017 08:22 PM 11,636 CND804KB83A4_DPS
08/21/2017 05:06 AM <DIR> CONFIG
08/20/2017 08:24 PM 8,789 cpqdl.ini
08/20/2017 08:24 PM 4,561 CTO.TXT
08/20/2017 08:24 PM 14 CTOHW.TXT
12/20/2017 11:41 AM <DIR> EXCLUDE
12/20/2017 11:48 AM <DIR> ExitProc
12/20/2017 11:47 AM <DIR> FactoryUpdate
08/21/2017 05:07 AM <DIR> fbi
12/20/2017 11:42 AM <DIR> Flags
12/20/2017 11:47 AM 9,285 Info.bom
12/20/2017 11:43 AM <DIR> logs
08/20/2017 08:25 PM <DIR> P2PP
05/27/1997 01:42 AM 46 REBOOT.ME
08/21/2017 05:06 AM 368 REGFLUSH.LOG
12/20/2017 11:42 AM 139 Result.ini
08/21/2017 04:21 AM <DIR> support
08/21/2017 05:05 AM 506,624 SYSINFO.LOG
12/20/2017 09:43 AM <DIR> WSDVTDC
12 File(s) 567,198 bytes
12 Dir(s) 60,388,777,984 bytes free
[11:43:25.07][CheckFailureFlags.cmd] --------------------------------------------------
[11:43:25.09][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[11:43:25.12][CheckFailureFlags.cmd] **************************************************
[11:43:25.20][ChkError.cmd]
[11:43:25.31][ChkError.cmd] [FAILURE_FLAG]
[11:43:25.43][ChkError.cmd] Result=PASSED
[11:43:25.56][ChkError.cmd]
[11:43:25.67][ChkError.cmd] --------------------------------------------------
[11:43:25.76][ChkError.cmd] Some error detected...
[11:43:25.92][ChkError.cmd]
[11:43:26.03][ChkError.cmd] --------------------------------------------------
[11:43:26.14][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[11:43:26.24][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[11:43:26.35][ChkError.cmd] --------------------------------------------------
[11:43:26.46][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[11:43:26.57][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[11:43:26.68][ChkError.cmd]
[11:43:26.79][ChkError.cmd] --------------------------------------------------
[11:43:26.92][ChkError.cmd]
[11:43:27.03][ChkError.cmd] This is for customer image...
[11:43:27.12][ChkError.cmd]
[11:43:27.23][ChkError.cmd] Trigger CTO panic...
[11:43:27.46][EnablePXE.cmd] **************************************************
[11:43:27.50][EnablePXE.cmd] [C:\SYSTEM.SAV\ExitProc\EnablePXE.cmd] has started...
[11:43:27.53][EnablePXE.cmd] --------------------------------------------------
[11:43:27.54][EnablePXE.cmd] no [C:\system.sav\Exclude\BiosConfig] folder... exit...
[11:43:27.57][EnablePXE.cmd] --------------------------------------------------
[11:43:27.60][EnablePXE.cmd] [EnablePXE.cmd] has completed...
[11:43:27.62][EnablePXE.cmd] **************************************************
[11:43:28.12][DrvLtr2ESP.cmd] **************************************************
[11:43:28.15][DrvLtr2ESP.cmd] [C:\SYSTEM.SAV\ExitProc\DrvLtr2ESP.cmd] has started...
[11:43:28.17][DrvLtr2ESP.cmd] --------------------------------------------------
[11:43:28.20][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[11:43:28.21][DrvLtr2ESP.cmd]
[11:43:28.24][DrvLtr2ESP.cmd]
[11:43:28.27][DrvLtr2ESP.cmd] Detect ESP partition index...
[11:43:28.29][DrvLtr2ESP.cmd]
[11:43:28.89][DrvLtr2ESP.cmd] ESP partition index = [1]
[11:43:28.92][DrvLtr2ESP.cmd] ESP drive letter = [NONE]
[11:43:28.94][DrvLtr2ESP.cmd]
[11:43:28.97][DrvLtr2ESP.cmd] Assign drive letter to ESP...
[11:43:28.98][DrvLtr2ESP.cmd]
[11:43:31.97][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP
[11:43:32.01][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[11:43:32.05][DrvLtr2ESP.cmd] --------------------------------------------------
[11:43:32.08][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...
[11:43:32.11][DrvLtr2ESP.cmd] **************************************************

Here's a pic of the recovery stick.....