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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Information
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Photosmart C4380 All-in-One Printer series
macOS 10.12 Sierra

Hi friends, I'm unable to print after updating to Mac's HIgh Sierra OS. I've followed troubleshooting suggestion of deleteing and re-adding the printer.  In system preferences, the printer shows a green dot and status is idle. However, when I print a job , print is "in use" but I get a message "waiting for the printer to become available" 

Printer is turned on and connected to my Mac via USB. 

 

Any help would be appreciated! 

Screenshot 2017-12-27 19.58.26.png

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