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01-04-2018 05:39 PM
Product: HP ENVY 700-027c
Operating System: Microsoft Windows 10 (64-bit)
Please help!! I was having an issue where my computer was running slow so I decided to wipe everything and use the windows 10 recovery to reinstall. Well the installation got stuck at 64% and it's been like this for four days. What happens is I get a screen with a Wndows logo and a circle spinning underneath, then it says preparing, then it goes to a screen that says - Installation 64%, your PC will restart several times, and installing features and drivers - Here are most of the stuff I've tried...
- I tried entering bios with keyboard shortcuts, I can't find a definitive answer to which f# key it is, but I've tried all of them and the bios just won't come up.
- I did all the power downs and back up trying to get the Auto Repair screen.
- I left the computer unplugged overnight
- I pulled out the CMOS Battery and I also switched the pins for the reset Jumpers to reset the CMOS settings.
- Unplugged the hard drive.
- I originnally was working with a bluetooth keyboard, but I just went and purchased a wired one today.
- I made a copy of Windows 10 with the Windows Media Creation tool on a USB stick, but since I cannot access the Bios it will not load.
I don't know what else to do this has been going on for 4 days now, please help!!
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