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‎01-09-2018 11:22 AM

HP Recommended
Product: HP Pavilion 500-500 Desktop PC series
Operating System: Microsoft Windows 10 (64-bit)

Hi!

 

I bought the PC about 4 years ago with 6gb RAM installed. It always used to say that 5.18gb/6gb was usable. Multitasking became slow and tedious so I bought a new 2gb stick of RAM yesterday.  I installed the 2GB stick and the computer registered it. However, it still says only 5.18 gb /8gb usable. 

 

I contacted Microsoft to see if it was an issue on their side, and after an hour of troubleshooting, they said to come here and ask about updating the BIOS.

 

I would really appreciate some help! 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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