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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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01-15-2018 05:42 PM
I have a new computer. The HP 3390 is attached using a USB port (DOT4_001) and the HP LaserJet 3390/3392 PCL6 Class Driver.
In the past the printer was connected to a different system aslo withthe USB Port and the HP Universal Printing PCL 6. On the previous system I had a Scanner driver as part of the printing functions. I could open up PDF24 an import from the Printer.
I do not seem to have the Scanner functtionality any longer on the new system. I tried to open the printer properties> Advanced tab and change the drinver from the HP LaserJet 3390/3392 PCL6 Class Driver to the HP Universal Printing PCL 6, but it does not allow this.
How can I get the Scanner to be seen in software like PDF24 or Windows Fax & Scan?