• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎01-25-2018 09:29 AM

HP Recommended
Product: HP Pavilion 23-inch Displays
Operating System: Microsoft Windows 10 (64-bit)

I have been chatting with Microsoft Help (Azure) for the last three days.  I keep getting messages stating my computer needs to be upgraded.  When I try to upgrade it, it will only upgrade to version 1607.  Microsoft said to contact HP to see if my computer will accept rebuild in versions 1703/1709 as they think it cannot.

 

Can anyone provide me with the information that I need? 

 

Is my computer up to date or not? 

 

Do I need these two updates, 1703 and 1709 or not?

 

If I need them, how do I get them?

 

Any help provided will be deeply appreciated as I have been battling this problem for over a week now.  I presently have 1703 and 1709 hidden so that I don't keep getting messages to update to them.

 

Thanks in advance.

 

Ski Gorski

CMDCM(SW) USN Retired

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.