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‎01-31-2018 09:43 AM

HP Recommended
Product: Envy 750-624
Operating System: Microsoft Windows 10 (64-bit)

I have a newly purchased HP Envy 750-624 that I'm trying to get Win10 Pro installed on. It came with Win10 Home, and I have a Win10 Pro license for it. I have the installation media (USB) from Microsoft, and am able to boot into the setup, but that's where I run into issues.

 

After going through the initial screens (Language & License Agreement), the setup asks where you'd like to install the OS - but no drives are listed. Options are to rescan or install drivers for a drive. Browsing for drivers shows the hardrive (C:), but it isn't available in the list of drives to install. 

 

The drive is found by BIOS, and device manager says drivers are all up-to-date. I tried copying the drivers onto a USB for setup to use and find, but it didn't recognize them as valid signed drivers. I've also tried updating the latest drivers directly from HP, to no effect.

 

I've read that it might be a BIOS setting (something to do with setting AHCI as the default), but I wasn't able to find where in the BIOS I would change it.

 

As this is a brand-new computer that's all up-to-date and runs fine with Windows 10 Home, I'm stumped as to why trying to do a clean install can't find the harddrive.

 

Any insight would be greatly appreciated!

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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