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‎02-05-2018 09:02 PM

HP Recommended
Product: HP TouchSmart 610-1230a Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I recently updated my system to run Windows 10. Now, when I change to tablet mode, the touch keyboard does not appear and the screen does not respond to touch whatsoever.

 

I have:

updated to the latest version of Windows 10

checked for driver updates (it reports my drivers are the latest ones)

tried disabling the touch screen and then enabling it

looked through the logs in Device Manager>>Human Interface Devices>>HID-compliant touchscreen>>Events and found an entry suggesting the touch capabilities were not migrated over with the OS update. Please see my screenshot. 

Screenshot (14).png

I also tried to calibrate the touch screen for windows 10, but when I type "tablet pc settings" in the search box, nothing comes up, also suggesting the touch capabilities are not being recognised.

 

Looking at multiple similar problems on the internet shows that there should be an option in Settings>>Tablet Mode>> of  "make Windows more touch friendly" that can be toggled to on/off. My settings do not show this option AT ALL. I have attached a screenshot of what is available on my system settings. This further suggests that my hardware is not being recognised as touch capable.Screenshot (13).png

 

Any suggestions, bar rolling back to an earlier OS, on how I can enable the touch screen again?

 

Thanks, 

Kat

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