• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎02-14-2018 05:47 PM

HP Recommended
Product: HP Envy 15 in
Operating System: Microsoft Windows 10 (64-bit)
Laptop progressed automatically to updating. After attempt msg stated could not update & was "undoing changes." Has made several attempts to update over a period of four hours since with same result.

After checking forums, I have tried turning off the computer & starting in safe mode by pressing the F8 key. The computer starts, but goes directly to the same update screen & refuses to go into safe mode. I am unable to get past the updating screen.

Thanks for any insight.
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.