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‎02-14-2018 05:47 PM

HP Recommended
Product: HP Envy 15 in
Operating System: Microsoft Windows 10 (64-bit)
Laptop progressed automatically to updating. After attempt msg stated could not update & was "undoing changes." Has made several attempts to update over a period of four hours since with same result.

After checking forums, I have tried turning off the computer & starting in safe mode by pressing the F8 key. The computer starts, but goes directly to the same update screen & refuses to go into safe mode. I am unable to get past the updating screen.

Thanks for any insight.
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