• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎02-19-2018 01:41 PM

HP Recommended
Product: HP All In One HP 22-b060na 21.5 inch
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone...

 

Im stumped as to whats wrong with my sons PC.

 

I found out tonight that he apparently deleted the driver for the integrated webcam.

 

So Ive checked and updated/reinstalled the current driver.

 

Ive installed Youcam software and there is nothing but a grey screen on the video webcam picture.  ALso tried Skype and the same problem.

 

Ive looked at everything I can think of to resolve this.

 

I even disabled then renabled the webcam - still nothing has worked.

 

He has told me the webcam wasnt working from the start but Ive no way of knowing this for sure as I never actually tried it. 

 

Anyone any ideas if I was to uninstall it could is the built in webcam software available on the HP website...?

 

Coudl this possibly be a fault in the machine - only bought for xmas so shoudl be under warranty.

 

Any hgelp really appreciated...:)

 

Cheers

 

James

 

 

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.