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‎02-20-2018 11:21 AM

HP Recommended
Product: HP Pavilion 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)
Hello
My laptop suddenly one day went to the "Preparing to configure windows screen" and got stuck there. I opened the recovery manager and tried to restore the computer to ita original settings. However I get the following message now whenever I try to boot up the laptop:

"Restoration Incomplete
The restoration did not complete.
Please select one of the following options:
Save log
Details
Retry"

Under details it says:

"P2PP Burnboot Check Failed
Possible causes:
1. Yellow-bang occured at device manager
2. Some silent-install failure of applications
3. Found failed at PININST_BBV
4. Found failed at PININST_BBV2
5. Found Memory Dump file

Suggestion:
1. Checking REGDEV_BB.LOG for drivers
2. Checking BBApps.log for applications
3. Checking MEMDUMP_BBV.log for memory dump file"

I tried resetting defaults in the F10 bios menu but didnt make a difference.

Please help I need to fix this to do my uni work. If anymore information is needed please ask and I'll try my best to provide.
Who Me Too'd this topic
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