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‎02-21-2018 07:51 AM - edited ‎02-21-2018 07:54 AM

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Operating System: Microsoft Windows 10 (64-bit)

My computer shut down randomly. When I restarted it it brought me a screen that read "Choose Keyboard Layout" so I did (keyboard and mouse are wireless and working) then it brings me the next screen with two options 1) Troubleshoot 2) Shutdown. When I click TROUBLESHOOT it gives me the options to 1) System Restore 2) Command Prompt 2) System Image Recovery 4) UEFI Firmware Settings 5) Startup Repair 6) Go back to previous version. NOT ONE OF THEM WORKS. I tried to do a system restore my hitting ESC and bringing it up before the Keyboard Layout screen and after about half way through restoring it just went staright to the Choose Keyboard Layout Screen. This is a horrible loop and nothing is working.

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