• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎02-24-2018 10:20 AM

HP Recommended
Product: HP Pavilion Power Laptop 15-cb0xx
Operating System: Microsoft Windows 10 (64-bit)

A while ago I posted a question about my laptop frequently shutting itself off into sleep mode, unable to start back up without using a hard reset.

 

The answer I received was that I could update the BIOS and graphic cards drivers. When I tried to update all my driver using the HP Support Assistant, I had to restart the system for the BIOS to update.

 

After the restart there was an information screen that I didn't have enough time for to read, since it switched to a black screen, where it has been stuck on for a while with fans spinning loudly. After consulting online I tried to switch it off, but the laptop stays on nevertheless.

 

What should I do?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.