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‎02-25-2018 12:04 PM

HP Recommended
Product: HP Chromebook 14 G4
Operating System: Chrome OS

Hello All,

Following a motherboard replacement in a CB 14 G4 I proceded to run the current RMA SHim program (from the FTP site).

However the Factory Tests and eventually the GoogleFinalTests fail at the HWID section. It gives a message that the name could not be found in the DB (not exact wording!!) and it fails to finalize. The Model name comes up as: KIP TEST A-A 4528.

I have tried older versions of the RMA SHim program for this model to see if it would make a difference but with no luck.

I have followed the directions properly (I am aware of the write protect screw), just need to know if motherboard needs replacement again or is there a way to correct this error.

 

Thanks;

G_Benz

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