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‎03-01-2018 08:44 AM

HP Recommended
Product: EliteBook
Operating System: Microsoft Windows 7 (64-bit)

Hi - DriveLock got installed on a laptop and, yes, I do have the password, no issues there.  I simply want to uninstall it (or not prompt my new user for the password).  When I go to BIOS, then the Security tab, then the Hard Drive Utilities arrow, I'm given two options.  One says "DriveLock/Automatic DriveLock" and the other says "DriveLock password on restart", which is checked but also GRAYED OUT (so I can't uncheck it).  So my only real option is the "DriveLock/Automatic DriveLock" option.  When I click on it, it prompts me to "select a drive".  I only have one drive listed...so I select it.  (SATA0: ST500LM-021-1KJ152).  It then gives me the message of: "The hard drive's security state cannot be changed.  Cycle power to manage DriveLock on this drive."  Huh?!  Cycle power?  Ok, done that, no help.  Any ideas?  Help, please!!

 

Thank you!



JD

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