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‎03-06-2018 06:25 PM - edited ‎03-06-2018 06:43 PM

HP Recommended
Product: HP Laptop 14-bw0xx
Operating System: Microsoft Windows 10 (64-bit)

Just bought this laptop yesterday, March 5th, for the soul purpose of downloading and editing my videos from my video camera. When I try to open my videos to watch, no matter what application is used it won't show my video. Either it's a completely black screen or it plays for less then a second and freezes. I can hear the audio perfectly but when I try to rewind it completely freezes. When I download to my computer the file type is "AVI file". Please someone help me solve this so that I can believe that this computer wasn't a waste of money. 

ALSO when I hover over things it's just blank. No matter what it is on my desktop. 

 

Thank you kindly!

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