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‎04-02-2018 11:16 PM

HP Recommended
Product: HP Omen 870-244
Operating System: Microsoft Windows 10 (64-bit)

Hello and thanks in advance for your reply. 

 

I recently did a clean install of Windows 10 on my new computer. When I first received the PC, Omen control worked perfectly. After the W10 install it cycles the original colors and I cannot open HP Omen Control to change it. When I try, I get an error message that says  "The code execution cannot proceed because SynCom.DLL was not found.Reinstalling the program may fix this problem." 

 

I've researched the problem and have already tried the following solutions to no avail:

 

Uninstall HP Omen control, install System Event Util, install HP Support assistant, update HP support assistant, install Hp Omen Central Operations,  delete temp files, restart, reinstall HP Omen Control, restart. 

 

I'm still getting the missing .dll file error.

 

Any advice on how to proceed would be appreciated. Thanks again!

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