• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-07-2018 08:50 AM

HP Recommended
Product: OMEN by HP Laptop 17-an023nf
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

I purchased an OMEN laptop last week and I keep experiencing crashes when playing high-end games (namely the last Tomb Raider, GTAV, Total War Warhammer and Divinity II, haven't experienced crashes on other games). 

The crashes occur seemingly at random during the game session, between 30min and 1h30 after launch. Screen goes completely black (I think there's no backlight at all), sound shuts down instantly and the computer is completely unresponsive, save for the notification sound if I plug or unplug somethin, which I guess means windows is still running in the background.

The keyboard is still lit and the fans running. If I click the power button it appears to go into sleep mode but stay in the same state when I boot it back up. The only solution is to press the power button long enough to shut it down completely and boot it again.

 

All drivers are up to date through the HP assistant, i reinstalled the nvidia driver already, so I'm pretty much at loss here, any help would be greatly appriciated!

 

Thanks in advance

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.