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‎04-09-2018 06:22 AM

HP Recommended
Product: HP OMEN 15 CE-097NX
Operating System: Microsoft Windows 10 (64-bit)

HI HP,

             I have bought a new HP OMEN laptop a month before and i just updated all the drivers from hp support assistant. After that i am facing a bluescreen error issue. It says Stop code: SYSTEM SERVICE EXCEPTION. 

 What failed: rtf64x64.sys 

             i have got it almost 3 times unexpectedly while running laptop in idle mode.

             i also need to know and solve about many errors in event viewer.

 

             pls find the images attachments below and help me solve the problem.i got this same error all the 3 times till nowi got this same error all the 3 times till nowthis is from event viewerthis is from event viewerthis is another pic from event viewer appthis is another pic from event viewer app

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