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‎04-17-2018 11:50 PM

HP Recommended
Product: HP ENVY m6-n010dx Notebook PC
Operating System: Microsoft Windows 8.1 (32-bit)
I recently got this laptop they seem to be working fine when I first got it about a month-and-a-half ago. Two weeks ago the windows would not start up properly and autofix did not work so I reset the computer to factory. Once I did that my cursor started jumping around a lot I looked on this form and found that disabling the touch screen would help and it did . And now I cannot reinstall Microsoft Office 365 I continue to get it error which states something went wrong. What can I do to fix the problem?
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.