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HP ENVY All-in-One - 24-n009
Microsoft Windows 10 (64-bit)

Hi, my all in one computer was stuck at the hp logo, I can only get into the bios setting and diagnostic test. Anything else would give me a black screen and I run all the test and everything passed. Please help me with this problem, i have tried all the option I can find on the website and nothing is working.

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