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‎05-08-2018 02:05 PM - last edited on ‎05-08-2018 02:14 PM by Retired

HP Recommended

Hi

i too have the same problem ie laptop will not accept my password.

i have changed the password via Microsoft account still not letting me in.

i have reset the laptop to factory settings and reloaded windows 10 - still the same initial desktop page asking for a password which it then rejects

 

Any ideas

 

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