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05-16-2018
01:18 PM
- last edited on
05-16-2018
01:25 PM
by
rick-s
hi tech support... to my dissatsfaction with HP im hoping tomreach out to someone that can help recover me as a customer. my story/issue briefly. i bought the hp23-p027c in hopes that this slim touch screen design wpuld serve me for years. However, just after 8/9 months of basic use the pc all of a sudden never turned back. I did not have time or energy to fuss with it so i boxed it up to open up jist recently and searched online a simple fix of resetting the cmos by removing the battery (really?) once i fixed this issue i looked for a bios upgrade amd there it was, file 80.20 bios upgrade. I followed the prompts and got a succesfull upgrade... Now for the real issue. It will not boot up now and stays stuck at the hp logo with ocassionally showing entering repair mode. I found this is a common issue so i followed all of the intructions in hp forums. I downloaded the roll back 80.19 and created the usb boot device... i booted the pc to bios and configured to legacy and booted to usb but got NO boot NO startup just a blinking cursor. Ok went with the F2 and tried using the HP system diagnostics screen (both pc version and usb version ) to flash bios firmware but ofcourse it didnt work because it says update failed bios image specified did not pass validation. Now i have a dead pc after i used hps bios update and wont recognize new bios firmware for validation reasons. Please help i would hate to trash this pc or have to replace the motherboard which i did not break!