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‎05-20-2018 12:16 AM

HP Recommended
Product: HP Envy X360 15-bq121dx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

The mute button on the keyboard is working properly: I can use the key (F6) to mute and unmute the volume. However, the red light on that key doesn't come up regardless of whether the laptop is muted or not. I've already tried reinstalling Realtek and Chipset drivers, and still couldn't get it to work. Does anyone else have the same problem and found the widely-known troubleshoot not working?

 

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