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‎06-07-2018 08:41 AM - edited ‎06-11-2018 01:46 PM

HP Recommended
Product: EliteDesk 800 G1
Operating System: Microsoft Windows 10 (64-bit)

I want to update (add) several PC's with a SSD.  The M3 isolation mounting guide screws for 2.5-inch hard drives I need are not provided with the PC.  I found on HP site 48 screws (X3K08A6): http://www8.hp.com/nl/nl/products/oas/product-detail.html?oid=12168856#!tab=features, however there's no stock.

 

Then I found HP (10 Sets) Bezel Support Kit. According to Features  each support kit contains 40 screws (4 for each drive) for supporting additional 2.5” drives. So I ordered 3 Kits.

 

After receiving the boxes none of them contain screws, so I'm screwed. I tried to get the  missing 120 pieces, however HP Support/Store don't help at all. 

 

How to solve the problem Product doesn't comply with Features and eventually get the srews I need?

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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