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‎07-01-2018 12:31 PM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (32-bit)

I bought an HP Pavilion from amazon a couple of weeks ago and during the initial set up phase I had to type  in my microsoft password but couldn't remember what it was. In order to reset my password I had to have an access code sent to my phone. My number was wrong so I had to first update that info, but it will be a month before my phone number clears in their system. So my new computer is stuck on a verify your identity screen with my old phone number as the only option. I am wondering if it is possible to restart the initial setup process as I remembered my password. I tried letting the battery run down and then turning my computer back on but the same screen comes up. Is ther anything I can do or do I just have to wait until my current phone number updates with microsoft?

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.