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07-03-2018 02:38 PM - edited 07-04-2018 06:21 PM
New computer, just got. EliteBook 840 G5. Upon initial configuration, have completed Windows Updates, Support Assistant HP updates, including BIOS update (at latest version 01.01.08 Rev.A, Jun 12, 2018). Now, upon boot up, at the HP Sure Start screen, there is a little white box in the lower right of the screen, see below. Anyone know what this is, or what it is trying to tell me???
To me, looks like icons for two hard drives, but I don't think that makes sense as only one NVMe drive is in it.
I connected into a support Chat session to ask about this and a couple other items, we spent 2 hours on this specific item. I'm told 'it has to do with security' ... but they will not say anything more than that. We have completely reset BIOS defaults, removed battery and cycled power, they've had me turn off and on a bunch of settings under the Security section. None of these have changed it. Their final request was to ship it in for service. I've ended the session as it has become clear they have no idea what it is and they are completely screwing up all the security settings that the machine came with.
I continue to debug and notice this same box shows up at four screens in the BIOS settings:
Main -> System IDs -> Asset Tracking Number
Main -> System IDs -> Ownership Tag
Security -> Create BIOS Admin Password
Security -> Create POST Pwr-On Password
I went ahead and entered values for all these, but that little box still shows up on the start up screen and in each of these four screens.
Anyone know what the window/icon is communicating? And, is there something that should be done about it?
Thanks.