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‎07-05-2018 07:56 AM - edited ‎07-05-2018 12:57 PM

HP Recommended
Product: HP Spectra X360 Convertible 13-4193DX
Operating System: Microsoft Windows 10 (64-bit)

Received notification to install Windows 10 security update with TPM security update.  After installing the update, Windows rebooted but get a message "Something happened and your PIN isn't available.  Choose another sign-in option and set up your PIN again...".  The other login option is password, and it doesn't accept my Microsoft (Outlook) password.

 

This is the file I chose and installed:  

P Spectre x360 Convertible PC (models 13-4100 ~ 4199)
SLB9665 TPM 2.0 ver. 5.62.3126.0
SP84318

 

I'm able to reboot into safe mode, but everything I try there (reset, etc.) asks for a PW.  I'd like to try to restore to a previous restore point if possible. 

 

THANKS!

 

 

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