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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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ENVY Photo 7130

I am unable to print from my computer.  (most recent successful print was last week).  Print queue  on Control panel shows print file is waiting to go and that printer is offline.  I have tried re-booting router, printer, computer but with no success.  I have downloaded HP Print and Scan Doctor and followed connect instruction with no success.  I have retried several times bit it cannot connect with the printer.  The printer display says it is connected to the wireless network.

 

Can anyone suggest how I might go about fixing problem.

 

Thanks

Tim K

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