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‎07-24-2018 04:52 PM

HP Recommended
Product: Spectre x360 13
Operating System: Microsoft Windows 10 (64-bit)

Hi, I recently got my computer back from repair, and it's all working great except the fingerprint sensor (on the right side) is not working at all. I'm quite sure this is a software issue--most of the time the option to use a fingerprint for sign-in doesn't even appear in Settings>Accounts, as it used to.

 

In the dialogue box that pops up when I go to the Device Manager and click Biometric Devices>Synaptics WBDI Fingerprint Reader - SPI 088, under the Events tab, I get the following message under Information:

 

"Device ACPI\SYNA8003\1 requires further installation."

 

I can't seem to find this driver anywhere. How can I solve this problem? Thanks.

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