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‎08-23-2018 07:11 PM

HP Recommended
Product: Pavilion Model: 595-P0074
Operating System: Microsoft Windows 10 (64-bit)

Hi Folks!  

 

I bought this desktop at BestBuy a month ago (July 22).  For a couple of days, I've noticed that PowerPoint gets hosed and won't save or shut down.  I have to use the TaskManager to force close.  Of course, I lose some of what I'm working on.  Bummer.

 

Then this afternoon, the screen went completely blank.  I couldn't figure out what happened until I noticed the power switch on the tower was off.  When I hit the switch, I got the dreaded Thermal shutdown message.  GAAAAA!!!  I simply don't understand what's happening.  The vents aren't blocked as the tower sits on top of my filing cabinet. 

 

Other than the keyboard/mouse connection, I only have an HP monitor connected via HDMI and some speakers connected through the speaker port on the back.  I'm using the wired Ethernet connection to my router since I work from home.  

 

I store all my documents in the cloud (Probably a good thing - LOL) so the hard disk shouldn't be in overdrive.  

 

I'm afraid to leave it plugged in... let alone run overnight.  Do I need to get it serviced or what?  Can someone point me in the right direction?  

 

Thanks in advance!

 

Olivia's Mom

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