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‎09-03-2018 01:17 AM

HP Recommended
Product: HP Elitebook 840 g5
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

My Elitebook (less than 1 month old!) continues to switch off by itself during working process providing the following error:

 

System Security System has been detected

 

The BIOS has lost communication with HP Sure Run software indicating that the system may have been tampered with. After the operating system boots/resumes, please, please, save all necessary data and restart the OS to allow HP Sure Run software to be reactivated.

 

For more information, please, visit: www.hp.com/go/techcenter/startup

 

Please, press any key to continue

 

Is it possible to resolve the issue by myself?

If no and I have to bring the PC to the Service Center, can I do it at any worldwide (since the laptop was bought in Belarus and I live in Italy)?

 

Thank you.

 

 

bios error.jpg

 

 

 

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