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‎09-10-2018 07:56 AM

HP Recommended
Product: Hp DesignJet T520
Operating System: Microsoft Windows 10 (64-bit)

I am having a problem Printing to a DesignJet T520 Plotter. We are having problem with an A1 excel dosument.

 

The Document page size is set to A1 landscape. When we try to print the doument we get a paper mismatch error like this

20180910_081223.jpg

 

These are the settings we are using on the printer queue and Excel.

 

Neuways Remote Support_Richard - OEG_2018-09-10_3.pngNeuways Remote Support_Richard - OEG_2018-09-10_1.pngNeuways Remote Support_Richard - OEG_2018-09-10_2.png

 

It looks like it is trying to print the width of the document across the printers short edge.

 

What are we doing wrong? 

 

Regards

 

Richard

 

 

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