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‎09-16-2018 09:56 AM

HP Recommended
Product: Spectre x360 ac-023dx
Operating System: Microsoft Windows 10 (64-bit)

My laptop doesn’t take input from the keyboard, trackpad, or touchscreen. It was working earlier in the day, I didn’t install any new hardware or software. 

 

Steps taken: 

1. Hard reset (holding down power button for 10sec)

2. Windows Recovery (without wiping personal files)

 

I started the windows recovery by holding down Windows+B (I think) and then tapping another button I can’t remember. A blue screen came up asking (paraphrasing) if I wanted to keep personal files or not. I chose the keep personal files. It took about 15 minutes. This action didn’t help. 

 

 

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