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‎09-17-2018 03:27 AM

HP Recommended
Product: HP Zbook Studio x360
Operating System: Microsoft Windows 10 (64-bit)

Hi, I am trying to create a recovey disk with the HP Cloud Recovery tool but the program throws up an error before it finishes. It correctly detects my PC's serial, model and operating system, it downloads the image seemingly without error and partitions the USB disk, but fails when trying to extract the downloaded image to the USB disk.

 

I have tried with both a 16GB and a brand new 32GB usb flash disk (the tool fails to recognise USB HDDs).

 

Any help would be appreciated (even just knowing where to find the tool's log files would be good)

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