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‎10-20-2018 12:25 PM

HP Recommended
Product: Designjet T1300
Operating System: Microsoft Windows 7 (64-bit)

I'm running into an issue where the paper sensor is "stuck on"; when I try to reload a roll of paper the onscreen prompt says "remove roll from sheet path" but there is no paper present in the sheet path.  I've looked online for a schematic that would show me the exact location of the sheet sensor but haven't found anything in the HP manual or any available online resources.  I've attempted blowing compressed air in the area where i think the sensor might be it hasn't worked.  Has anyone else encountered this issue?

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