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‎10-23-2018 11:44 AM

HP Recommended
Product: HP DesignJet 500 PS
Operating System: Microsoft Windows 7 (32-bit)

Needed to replace Magenta Printhead 11, so we ordered one.

Received the printhead and the package noted the need for a firmware update.

Downloaded HP Firmware, unzipped but cannot install.

Install stops at locating the compatible printer via USB - it cannot find the printer.

 

I assume the problem is this printer didn't come with a USB cable, it came with the old printer port hook ups and we purchased an adaptor for USB connection to the PC, but the firmware still doesn't recognize the printer is directly connected.

 

Please advise how we can get the firmware updated or if we should contact HP to provide a printhead that doesn't require a firmware update?

 

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