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‎10-28-2018 04:27 PM

HP Recommended
Product: Pavilion dv6 7010tx
Operating System: Microsoft Windows 8.1 (64-bit)

My laptop battery doesn't  charge. When turned on, it shows plugged in not charging. Earlier, it used to charge when switched off. 

I installed hp uefi diagnostics test tool on a hard drive partition and upon testing everything , I found this (See screenshot) 

AC Adapter test passed (Q1. Does that mean my power cord is also working  fine?). 

I tried inserting  a new battery, same issue. 

Q.2 What could  be the issue? Screenshot_20181029-035544_Gallery.jpg

 

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