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‎10-30-2018 11:23 AM - edited ‎10-30-2018 11:25 AM

HP Recommended
Product: 250g5
Operating System: Microsoft Windows 10 (64-bit)

Hi all, first post using this forum. 

 

The HP laptop is just 16 months old. Last night it had two random lockups whilst powered on and in use. Nothing more than internet browsing (reading text) was taking place at the time.

 

The lockups lasted for ~20 seconds each approx 10 minutes apart . At the end of the second lockup the laptop just powered off and hasnt come on since. 

 

Power is getting to the device; the power light on the side of the laptop lights up when charger is connected. 

 

I tried a hard reset with battery removal and holding the power button but it doesnt respond; it is like the laptop is dead.

 

Does anyone have any advice?  I have not decided to take it apart yet and check any connectors. 

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