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‎11-03-2018 11:44 AM

HP Recommended
Product: Example: HP14-cm0002na
Operating System: Microsoft Windows 10 (64-bit)

No error message from Itunes - just freezes up song transport.

In troubleshoot audio I get no sound on test, it then tries again, I get windows ding dong sound through headphones at the point that troubleshoot restarts windows, but the problem persists on reboot. Sound is fine through speaker when headphones unplugged. checked several friends headphones, all produce the same fault. New machine August 2018

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