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‎11-08-2018 10:59 AM

HP Recommended
Product: DESKTOP-QP6R5C7
Operating System: Microsoft Windows 10 (64-bit)

My computer won't recognize my Kobo Aura ereader.

The ereader says "connected and charged" when I plug it in. This is what usually happens but now, it does not open the device on my computer. it is not in my devices nor is it in the "safely remove hardware" list where it always appears. The ereader should not be unplugged without ejecting it properly. this is impossible because it's not recognized.

I am not computer savvy. I have restarted my computer several times.  The USB port seems to be working and I have tried the ereader in other ports without luck. It recognizes my phone and camera but not the Kobo.

Troubleshooting say sthat intel(r) trusted execution engine interface has a driver problem.  Then, it tells me there is no solution available.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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