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‎11-16-2018 02:47 PM

HP Recommended
Product: EliteBook 840 G5 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

We are using EliteBook 840 G5 Notebook PC with HP UltraSlim Docking Station(B9C87AA#ABA), running on Windows 10 (64 bit).

The DisplayPort however is not detected by the system.

When the lid is closed while docked the VGA display shows "Out of Range" on the screen.

When the lid is opened  the VGA display works OK, however DisplayPort is never detected.  

image.png

There is one USB Device which has failed.  Has anyone had the same issue with the DisplayPort not working?  Help please.

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