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‎12-06-2018 05:58 AM

HP Recommended
Product: Pavilion Gaming Desktop 690-0034
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I recently purchased a new HP Pavillion Gaming Desktop 690-0034. It worked fine for the first day, but on the second day It started to crash every time I played the game Hearts of Iron IV. The screen would go black after a few minutes of gaming and the computer would be unresponsive. I would have to unplug it to restart it. Tech support from the game eventually figured out it was a problem with the graphics card (An AMD Radeon RX580). So I sent the computer back and got another one. Now I am having the same problem with the new computer. It seems unlikely that I got two defective graphics cards in a row, but I can't figure out what else the problem could be. I downloaded openhardware monitor and ran it while gaming and the temperatures never exceeded 60C. Hearts of Iron IV is not a graphics intensive game and the computer specs should be able to handle it easily. 

 

My question is this: has anyone else encountered a similar problem with this machine, or with this graphics card? Does anyone have any ideas on how I can fix this? I read in a review of the product that the PSU is not stong enough, could that be causing my problem? Any advice would be appreciated!

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.