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‎12-14-2018 08:28 PM

HP Recommended
Product: HP ENVY x360 Convertible 15-bq1xx
Operating System: Microsoft Windows 10 (64-bit)

I used the pre installed hp support assistant app to go through with some recent updates, the updates were successful however since I have faced some inconveniences... Common notifications informing me apps have been blocked from the graphics hardware eg; "Application Microsoft Windows Operating System has been blocked from accessing the Graphics hardware", Application chrome.exe has been blocked from accessing the Graphics hardware". And frequent crashes or glitches in which the laptop becomes completely unresponsive and the screen will freeze or turn white.

 

My younger brother owns the exact same device as me and he is also facing these exact same issues. I cannot get in contact with any customer support at the moment so any advice is very much appreciated.

 

Thanks Sara.

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