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‎12-23-2018 05:52 PM

HP Recommended
Product: HP Chromebook 11-2103TU
Operating System: Chrome OS

I have performed the Chrome OS recovery on my son's Chromebook but it still errors out with a problem that has occurred. I have verified that the recovery files on the USB stick (tried different sticks) are correct and have even tried on multiple USB drives. 

 

Once the USB drive is inserted it starts and the verification completes to the end of the progress bar and then attempts to recover but ultimately errors out with "An unexpected error has occurred. Please refer to this URL for troubleshooting tips: https://www.google.com/chromeos/recovery"

 

I have tried several times with no luck. I have read online that the computer may be unrecoverable. Is there anything else I can do, or do I need to scrap this unit for parts? 

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