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‎12-24-2018 07:39 PM

HP Recommended
Product: HP sprocket 2-in-1
Operating System: iOS 12 - 12.0.1

I have a brand new sprocket 2-in-1. I followed all of the setup instructions and tried to print my first picture. When I did, the error message said that the printer cover was not secured. It was in fact tightly secured, but i reset my phone and printer anyways. The same error message came up. Then it started alternating with “printer in use” although it was blinking red and nothing was happening. HP has only given a bot to work with and it is not helping me. Comment threads do not work either. Please help!!

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