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‎12-27-2018 12:19 AM

HP Recommended
Product: Pavilion x360 15-br033nr
Operating System: Microsoft Windows 10 (64-bit)

I recently had to reset this Notebook because I forgot my BIOS password.  When I reinstalled Windows 10, everything seemed fine and then when I got to the login screen for Windows, I couldn't get my cursor to go to the box where I enter my PIN, and once I navigated the cursor to the login box, I went to type my PIN and the keyboard wasn't functioning either. Assuming I did something wrong, I re-installed Windows 10 again, but first I went into the start up menu and the keys on the keyboard navigated on the screen and so did the mouse/cursor...full funtionality. But, once again when I got to the Windows Login screen, no response on the screen from the keyboard or cursor. Any idea why this is happening? I have updated drivers and an external/Bluetooth mouse and keyboard work like normal. Also, once I'm in WIndows, they still don't function or respond on the screen. 

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